Processing is viewed differently depending on the consumer type
- machines are all the same therefore processing will be the same
- require very little customer service
- and see customer service as being the same across outlets
- quality of processing influenced by different factors: frequency of changing chemicals, quality of paper used, having a trained eye on hand to look over photos
- like to go to the same developer: processing done in-store, build up rapport with technician, ask for advice or re-processing where necessary